Rapid Response

Rapid Response

Rapid Response has become a way of life at i-TEC. It is how we made our name and how we maintain our reputation and competitive edge over the larger service companies whose sheer size can limit their ability to respond to customers rapidly changing requirements.

In response to an ever increasing urgency in the need for targeted and acute solutions, i-Tec initiated a special department within their organisation, Rapid Response (RR). Today this philosophy spans the whole organisation.

In Jun 2008 i-TEC was approached by a major oil company with an urgent need for a downhole production valve with performance requirements significantly beyond the envelope of existing products. Incumbent suppliers had been approached but failed to produce a solution. Rising to the challenge i-TEC produced a prototype within 10 days. The design was verified and a series of rigorous tests carried out. Six weeks from starting the project the design prototype was fully tested and certified. Three weeks later the first batch of 11 i-Valves was delivered to the client. A total of 9 weeks from first enquiry to delivery!

i-TEC’s customers require a trustworthy and timely service, which is why we understand that a fast and efficient service ensures cost saving implications.